Wednesday, March 21, 2007
Working for Avis
You're passionate about the brand
It's funny, but when you love your job, the world really does look very different. Ask an Avis person and you'll see what we mean - we're positively passionate about working here. And we take the business of enjoying our work very seriously indeed.
Of course, it helps that we're one of the best known names around - and that we treat our people with the same dedication we show our customers. The proof? We're in the Sunday Times 100 Best companies to work for, as voted by the people who should know - our team.
Fit in with our values and culture, and Avis is a place where you really can be yourself. Or to put it another way, coming to work each day is a bit like joining a second family. If you join us you will find colleagues who go out of their way to help and support you and not just in the beginning but everyday.
It's funny, but when you love your job, the world really does look very different. Ask an Avis person and you'll see what we mean - we're positively passionate about working here. And we take the business of enjoying our work very seriously indeed.
Of course, it helps that we're one of the best known names around - and that we treat our people with the same dedication we show our customers. The proof? We're in the Sunday Times 100 Best companies to work for, as voted by the people who should know - our team.
Fit in with our values and culture, and Avis is a place where you really can be yourself. Or to put it another way, coming to work each day is a bit like joining a second family. If you join us you will find colleagues who go out of their way to help and support you and not just in the beginning but everyday.
About Avis Short
Avis UK is a subsidiary of Avis Europe plc employing around 700 people across 122 locations in the UK.
In fact, our history in Europe stretches back all the way to 1965. But our story began in 1946, when Warren Avis opened the world's first car rental operation at Detroit Airport in the US. And every day since, we've been proving to our customers that we try harder.
Sunday Times 100 Best Companies
Our people voted us one of the UK's "Best Companies to Work For" in 2005 and 2006. Maybe it's down to the benefits - like generous holidays, pension, staff discounts and our award-winning training programme.
Or as the Sunday Times put it, "Avis Rent A Car preaches an extensive range of family values that would put the Waltons to shame".
Customer Service. We take it personally.
From a friendly "hello", to keeping up the highest standards in everything we do, we go out of our way to treat customers as we'd like to be treated ourselves. "Responsibility" doesn't quite cover it, but our famous customer service rests on a simple belief in taking ownership.
It means understanding that not all our customers want the same thing - so we listen carefully and deliver a truly tailored service. And it means anticipating any potential issues - then working to resolve them quickly and smoothly.
Of course, it takes a special kind of person to deliver this kind of service - day-in, day out. Which is where you come in.
In fact, our history in Europe stretches back all the way to 1965. But our story began in 1946, when Warren Avis opened the world's first car rental operation at Detroit Airport in the US. And every day since, we've been proving to our customers that we try harder.
Sunday Times 100 Best Companies
Our people voted us one of the UK's "Best Companies to Work For" in 2005 and 2006. Maybe it's down to the benefits - like generous holidays, pension, staff discounts and our award-winning training programme.
Or as the Sunday Times put it, "Avis Rent A Car preaches an extensive range of family values that would put the Waltons to shame".
Customer Service. We take it personally.
From a friendly "hello", to keeping up the highest standards in everything we do, we go out of our way to treat customers as we'd like to be treated ourselves. "Responsibility" doesn't quite cover it, but our famous customer service rests on a simple belief in taking ownership.
It means understanding that not all our customers want the same thing - so we listen carefully and deliver a truly tailored service. And it means anticipating any potential issues - then working to resolve them quickly and smoothly.
Of course, it takes a special kind of person to deliver this kind of service - day-in, day out. Which is where you come in.
What Their Workers Say
"The training is brilliant. Avis doesn't let grass grow under people." (CS, Staines)
"Every day is different. The people are nice, and Avis is a good company. People make this company great." (AE, Belfast)
"I'm going to work towards getting a degree through Nottingham Business School. I can do that as well as working, which is fantastic." (RDS, Heathrow)
"The training and development? It's really good. You can go as far as you want to." (BD, Bournemouth)
"The people who work for the company really live the values, making going into work a thoroughly enjoyable experience." (GB, Gatwick)
"Avis easily outshone all the other companies I applied to" (ME, Edinburgh)
"What's the best part of my job? It's the customer satisfaction. Because we always try harder, our customers leave happy. (MP, Heathrow)
"What truly describes Avis? The company cares about its people and cares about its customers." (AE, Belfast)
"The best part of my job is seeing our customers leave happy because of the service they've received." (RDS, Heathrow)
"Every day is different. The people are nice, and Avis is a good company. People make this company great." (AE, Belfast)
"I'm going to work towards getting a degree through Nottingham Business School. I can do that as well as working, which is fantastic." (RDS, Heathrow)
"The training and development? It's really good. You can go as far as you want to." (BD, Bournemouth)
"The people who work for the company really live the values, making going into work a thoroughly enjoyable experience." (GB, Gatwick)
"Avis easily outshone all the other companies I applied to" (ME, Edinburgh)
"What's the best part of my job? It's the customer satisfaction. Because we always try harder, our customers leave happy. (MP, Heathrow)
"What truly describes Avis? The company cares about its people and cares about its customers." (AE, Belfast)
"The best part of my job is seeing our customers leave happy because of the service they've received." (RDS, Heathrow)
Are You An Avis Person?
If you'd not had a look already, it's worthwhile reading about the Avis Family Values and Culture. They'll give you a great feel for what types of people are successful here.
The Avis Questions
We recruit people because of their potential - what they're capable of rather that looking at a specific type of experience. If you can answer "yes" to these questions, there's a good chance you're exactly the sort of person we'd love to work with:
1. Do you have an infectious enthusiasm for what you do?
2. Are you passionate about working in a team - as opposed to going it alone?
3. Are you fired-up by our "We try harder" promise?
4. Have you got the determination to work through any difficulties?
5. Are you ready to take responsibility for your own actions and decisions?
6. If something isn't right, are you willing to speak up?
7. Are you always open and honest?
8. Are you always thinking of how to deliver exceptional service?
9. Do you want to be part of a winning team, brand and company?
10. Are you able to deal sensitively with difficult situations?
11. Do you think "we", not "me" - and put your team's needs ahead of personal gain?
The Avis Questions
We recruit people because of their potential - what they're capable of rather that looking at a specific type of experience. If you can answer "yes" to these questions, there's a good chance you're exactly the sort of person we'd love to work with:
1. Do you have an infectious enthusiasm for what you do?
2. Are you passionate about working in a team - as opposed to going it alone?
3. Are you fired-up by our "We try harder" promise?
4. Have you got the determination to work through any difficulties?
5. Are you ready to take responsibility for your own actions and decisions?
6. If something isn't right, are you willing to speak up?
7. Are you always open and honest?
8. Are you always thinking of how to deliver exceptional service?
9. Do you want to be part of a winning team, brand and company?
10. Are you able to deal sensitively with difficult situations?
11. Do you think "we", not "me" - and put your team's needs ahead of personal gain?
Avis Family Values
We hope it doesn't sound corny, but Avis really is a family. And to fit in, you'll need to match all our values, and be comfortable with our culture.
We positively encourage you to bring your personality to work each day. However, you'll need to share our core beliefs about what really matters. Want to know how you fit in? Then read on...
Our Values
1. PASSION
We are passionate, almost obsessive, about what we do, and how we do it. We believe in ourselves, our brand and our business.
2. COURAGE
We understand the need for courage, and the need to be realistic about the way things are. We want to do what has to be done, even when this may be difficult.
3. MODESTY
Winning isn't down to just one individual. We believe we are successful only as a team, and we celebrate as such. We praise and credit the team rather than take personal credit.
4. LOYALTY
We are loyal to each other and our customers. We stick together and we give each other help and support. For team players, we are accepting of eccentricity and quirkiness.
Our Culture
We reckon we've managed to pin down the themes which make the Avis culture so successful. Here goes:
We choose to be one team
We work with velocity
We compete to win
We keep our promises
1. WE CHOOSE TO BE ONE TEAM
Supportive - We see ourselves as a family. We operate on a basis of flexible co-operation and collaboration, not competition, hierarchy or status. We do not tolerate back-biting or 'political' behaviour.
Trust - We understand the role of trust in a successful team. We endeavour to build and maintain trust in our relationships, whilst conscious of how easily it can be broken.
Honesty - We are genuine and sincere in our dealings with others. We accept and appreciate colleagues 'telling it like it is' even when this means challenging each other.
Respect - We respect each other as individuals and our differing needs for work-life balance. We recognise and honour our commitments to our communities and the environment.
Back to top
2. WE WORK WITH VELOCITY
Energy - We enjoy and respond well to a vibrant environment and we commit ourselves energetically to our work. We deal with day-to-day challenges by taking action.
Speed - We are driven to perform at speed, 'thinking on our feet' and adapting as required to deliver results. 'We Try Harder'. There is no place for a 'job's-worth' mentality.
'Doing the right things' - We focus our efforts in a particular and carefully selected direction, constantly seeking to maximise our return on investment of effort and resources.
'Doing things right' - We take pride and care in our work and our commitments. We do not accept second best in terms of quality of what we do.
Back to top
3. WE COMPETE TO WIN
Hunger - We make decisions and take actions with a clear focus on beating our competition. We seek to exploit each and every opportunity. We keep an eye on our competitors ensuring we respond to competitive challenges quickly and emphatically.
Risk-taking - We are prepared to put forward ideas for discussion, debate and ultimately implementation. We are prepared to make mistakes, learn from them, and try again.
Receptive - We listen to all ideas with a positive frame of mind. We take into consideration all concerns, reservations and risks and aim to minimise and manage these rather than take a risk-adverse approach.
Resilience - We bounce back from knocks and setbacks. We respond well to pressure. Even when frustrated, we just keep going.
Back to top
4. WE KEEP OUR PROMISES
Responsibility - We take full ownership of our relationship with all stakeholders. We try to anticipate potential issues. Where issues and problems occur we deal with them directly and quickly.
Intelligence - We have a deep understanding of our stakeholders' needs and expectations which we monitor, review and analyse on an ongoing basis. We aim to exceed these expectations consistently over time.
Personal - We acknowledge and value the individuality and uniqueness of all customers, avoiding a 'one size fits all' approach. We personalise the customer experience in ways that are tailored to the customer's needs and/or expectations.
Responsive - We respond positively to customer issues, concerns or problems, showing genuine empathy, care, commitment and action.
We positively encourage you to bring your personality to work each day. However, you'll need to share our core beliefs about what really matters. Want to know how you fit in? Then read on...
Our Values
1. PASSION
We are passionate, almost obsessive, about what we do, and how we do it. We believe in ourselves, our brand and our business.
2. COURAGE
We understand the need for courage, and the need to be realistic about the way things are. We want to do what has to be done, even when this may be difficult.
3. MODESTY
Winning isn't down to just one individual. We believe we are successful only as a team, and we celebrate as such. We praise and credit the team rather than take personal credit.
4. LOYALTY
We are loyal to each other and our customers. We stick together and we give each other help and support. For team players, we are accepting of eccentricity and quirkiness.
Our Culture
We reckon we've managed to pin down the themes which make the Avis culture so successful. Here goes:
We choose to be one team
We work with velocity
We compete to win
We keep our promises
1. WE CHOOSE TO BE ONE TEAM
Supportive - We see ourselves as a family. We operate on a basis of flexible co-operation and collaboration, not competition, hierarchy or status. We do not tolerate back-biting or 'political' behaviour.
Trust - We understand the role of trust in a successful team. We endeavour to build and maintain trust in our relationships, whilst conscious of how easily it can be broken.
Honesty - We are genuine and sincere in our dealings with others. We accept and appreciate colleagues 'telling it like it is' even when this means challenging each other.
Respect - We respect each other as individuals and our differing needs for work-life balance. We recognise and honour our commitments to our communities and the environment.
Back to top
2. WE WORK WITH VELOCITY
Energy - We enjoy and respond well to a vibrant environment and we commit ourselves energetically to our work. We deal with day-to-day challenges by taking action.
Speed - We are driven to perform at speed, 'thinking on our feet' and adapting as required to deliver results. 'We Try Harder'. There is no place for a 'job's-worth' mentality.
'Doing the right things' - We focus our efforts in a particular and carefully selected direction, constantly seeking to maximise our return on investment of effort and resources.
'Doing things right' - We take pride and care in our work and our commitments. We do not accept second best in terms of quality of what we do.
Back to top
3. WE COMPETE TO WIN
Hunger - We make decisions and take actions with a clear focus on beating our competition. We seek to exploit each and every opportunity. We keep an eye on our competitors ensuring we respond to competitive challenges quickly and emphatically.
Risk-taking - We are prepared to put forward ideas for discussion, debate and ultimately implementation. We are prepared to make mistakes, learn from them, and try again.
Receptive - We listen to all ideas with a positive frame of mind. We take into consideration all concerns, reservations and risks and aim to minimise and manage these rather than take a risk-adverse approach.
Resilience - We bounce back from knocks and setbacks. We respond well to pressure. Even when frustrated, we just keep going.
Back to top
4. WE KEEP OUR PROMISES
Responsibility - We take full ownership of our relationship with all stakeholders. We try to anticipate potential issues. Where issues and problems occur we deal with them directly and quickly.
Intelligence - We have a deep understanding of our stakeholders' needs and expectations which we monitor, review and analyse on an ongoing basis. We aim to exceed these expectations consistently over time.
Personal - We acknowledge and value the individuality and uniqueness of all customers, avoiding a 'one size fits all' approach. We personalise the customer experience in ways that are tailored to the customer's needs and/or expectations.
Responsive - We respond positively to customer issues, concerns or problems, showing genuine empathy, care, commitment and action.
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