Friday, March 2, 2007

Avis Website

This is information from their website which is a good start:

Avis Rent A Car System, LLC and its subsidiaries operate one of the world's leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,000 locations in the United States, Canada, Australia, New Zealand, Latin America and the Caribbean region. Avis is one of the world's top brands for customer loyalty, ranking as the number one car rental company in the Brand Keys® Customer Loyalty Index for the past eight years.
The company is part of Avis Budget Group, Inc., (NYSE: CAR) formerly Cendant Corporation. Avis Budget Group has marketing agreements with Avis Europe Plc, a separately owned UK-based company owning or franchising an additional 2,900 Avis locations in Europe, Africa, the Middle East and Asia.


Our vision
“We will lead our industry by defining service excellence and building unmatched
customer loyalty.”
Our mission
“We will ensure a stress-free car rental experience by providing superior services that cater to our customers’ individual needs…always conveying the ‘We Try Harder®’ spirit with knowledge, caring and a passion for excellence.”
Our values

Integrity
• We will honor all commitments to our customers, employees and shareholders.
• We will conduct business with unwavering high standards of honesty, trust, professionalism and ethical behavior.
• We will communicate openly and frequently, sharing what we know, when we know it.
 
Respect for the Individual
• We will treat each person with whom we work with respect, professionalism and dignity.
• We will communicate expectations to employees and provide honest and timely feedback on performance.
• We will embrace a diversity of ideas, cultures, ethnicities, and backgrounds to enhance our promise and value to customers.
• We will provide career development opportunities for employees who show initiative and performance results to help them individually manage their career to maximize their potential.
Quality
• We will place the interests of our customers first.
• We will be dedicated to providing an individualized rental experience that assures customer satisfaction and earns the unwavering loyalty of our customers.
• We will ensure that the “We Try Harder®” philosophy underlies everything we do and shines through in our service to customers.
Teamwork
• We will work as one cohesive team from the smallest unit to the organization as a whole.
• We will develop and retain leaders who continually raise the bar, provide direction, remove barriers and empower people to successfully accomplish goals.
• We will maintain a caring and supportive work environment that fosters a sharing of ideas, skills and resources.
Growth and Profitability
• We will be dedicated to continuous innovation and pursue new ideas and opportunities to accelerate profitable growth.
• We will deliver value in all we do to assure consistently high returns to our shareholders.
• We will recognize and reward excellent performance, which drives superior results.
Community Responsibility
• We will be active participants in our communities and encourage employee involvement in civic and charitable activities.
• We will be role model business leaders in the countries and communities in which we operate.
• We will develop and implement business practices consistent with safeguarding the environment.


Quick History

Founded in 1946 by Warren Avis (who sold his interest in 1954), Avis was the first company to rent cars from airport locations. The company grew rapidly during the 1950’s through franchised and corporate-owned expansion. In 1963, Avis introduced the award-winning “We try harder®” campaign and the tagline remains the company’s rallying cry even today. Ten years later, Avis launched its innovative Wizard reservation system, the company’s proprietary technology. Avis changed ownership multiple times in the 70’s and 80’s, becoming employee-owned in 1987. That same year, Avis introduced the Roving Rapid Return, a handheld computer terminal allowing customers to bypass the Avis counter. Two years later, the company launched Avis Cares® to increase renter and employee safety. In 1996, HFS Incorporated acquired Avis and then spun off as a separate public company all but the franchising rights, Wizard system, and reservation operations. In 2000, the company introduced Avis Interactive, the first Internet-based reporting system in the car rental industry, which was significantly enhanced and re-launched in 2006. In March 2001, Cendant Corporation purchased all of the outstanding shares of Avis Group Holdings and later that year moved its world headquarters to Parsippany, NJ. In 2006, Cendant Corp. separated into four independent companies, Realogy, Wyndham Worldwide, Travelport and Avis Budget Group, Inc., which is now the parent company of Avis Rent A Car System, LLC.

World Headquarters 6 Sylvan Way, Parsippany, NJ 07054 (973) 496-3500
Employees More than 14,000 Avis employees worldwide and an additional 7,000 Avis Budget Group, Inc. (not included in Avis total)

Business Mix Corporate: 60% Leisure: 40%

About the Avis Fleet
In the U.S., the Avis fleet averages 215,000 vehicles and features a wide variety of GM and other fine vehicles, including:

Chevrolet Cobalt Compact
Pontiac Grand Am Intermediate
Chevrolet Monte Carlo Full Size
Buick LaSabre - Premium
Cadillac Deville - Luxury
Chevrolet Camaro - Convertible
Pontiac Vibe Intermediate Sport Utility
Chevrolet Trailblazer Standard Sport Utility
Chevrolet Suburban Large Sport Utility
Chevrolet Uplander Minivan
Many Avis vehicles come equipped with GM’s “On Star” navigation and emergency response system. XM Satellite Radio is free in all premium and luxury vehicles. Avis “Where 2” Portable Navigation is available with all rentals in select cities.

Special Service Offerings

Avis Preferred and Avis Preferred Select, our customer loyalty programs, offer members counter-bypass service and rewards such as free rental days and free companion airline tickets.
Avis Cares® is a multifaceted program designed to make drivers feel at home on the road by providing region-specific safety information, vehicle operating guides, daily WeatherFax updates and Quick City Guides. Avis also offers a guide for the proper usage of child safety seats and was the first rental car company to offer the LATCH system, the federal standard for child restraint installation.
Avis Access is the rental car industry’s first comprehensive accessibility program for travelers with disabilities.

Partner Programs

Upromise® Avis is a car rental partner of Upromise, the way to save for college.
Avis @Sears means Avis is the official car rental partner of Sears. Avis is the only car rental company that accepts the Sears Card credit card and there are now nearly 120 Avis locations at Sears stores.

Sales Programs

Avis Corporate Awards™ is a program designed to help small and mid-size businesses by offering low corporate rates, complimentary rental days, and free enrollment in Avis Preferred service.
Avis MiniLease is designed for 60 day to 11-month rentals for extended vacations, relocations or temporary assignments.
Avis Group Sales is designed to help group, association and family gatherings with their ground transportation needs and offers special pricing and other assistance for meetings using five or more cars.
Avis Corporate Sales offers large and mid-sized business managers negotiated rates, frequency benefits and optional coverage's.
Full Cost Pricing means Avis’ award winning reservation center always quotes the full cost of a rental to a customer, including fees. 
 

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