Avis Family Values

We hope it doesn't sound corny, but Avis really is a family. And to fit in, you'll need to match all our values, and be comfortable with our culture.

We positively encourage you to bring your personality to work each day. However, you'll need to share our core beliefs about what really matters. Want to know how you fit in? Then read on...

Our Values

1. PASSION

We are passionate, almost obsessive, about what we do, and how we do it. We believe in ourselves, our brand and our business.

2. COURAGE

We understand the need for courage, and the need to be realistic about the way things are. We want to do what has to be done, even when this may be difficult.

3. MODESTY

Winning isn't down to just one individual. We believe we are successful only as a team, and we celebrate as such. We praise and credit the team rather than take personal credit.

4. LOYALTY

We are loyal to each other and our customers. We stick together and we give each other help and support. For team players, we are accepting of eccentricity and quirkiness.

Our Culture

We reckon we've managed to pin down the themes which make the Avis culture so successful. Here goes:

We choose to be one team

We work with velocity

We compete to win

We keep our promises



1. WE CHOOSE TO BE ONE TEAM

Supportive - We see ourselves as a family. We operate on a basis of flexible co-operation and collaboration, not competition, hierarchy or status. We do not tolerate back-biting or 'political' behaviour.

Trust - We understand the role of trust in a successful team. We endeavour to build and maintain trust in our relationships, whilst conscious of how easily it can be broken.

Honesty - We are genuine and sincere in our dealings with others. We accept and appreciate colleagues 'telling it like it is' even when this means challenging each other.

Respect - We respect each other as individuals and our differing needs for work-life balance. We recognise and honour our commitments to our communities and the environment.

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2. WE WORK WITH VELOCITY

Energy - We enjoy and respond well to a vibrant environment and we commit ourselves energetically to our work. We deal with day-to-day challenges by taking action.

Speed - We are driven to perform at speed, 'thinking on our feet' and adapting as required to deliver results. 'We Try Harder'. There is no place for a 'job's-worth' mentality.

'Doing the right things' - We focus our efforts in a particular and carefully selected direction, constantly seeking to maximise our return on investment of effort and resources.

'Doing things right' - We take pride and care in our work and our commitments. We do not accept second best in terms of quality of what we do.

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3. WE COMPETE TO WIN

Hunger - We make decisions and take actions with a clear focus on beating our competition. We seek to exploit each and every opportunity. We keep an eye on our competitors ensuring we respond to competitive challenges quickly and emphatically.

Risk-taking - We are prepared to put forward ideas for discussion, debate and ultimately implementation. We are prepared to make mistakes, learn from them, and try again.

Receptive - We listen to all ideas with a positive frame of mind. We take into consideration all concerns, reservations and risks and aim to minimise and manage these rather than take a risk-adverse approach.

Resilience - We bounce back from knocks and setbacks. We respond well to pressure. Even when frustrated, we just keep going.

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4. WE KEEP OUR PROMISES

Responsibility - We take full ownership of our relationship with all stakeholders. We try to anticipate potential issues. Where issues and problems occur we deal with them directly and quickly.

Intelligence - We have a deep understanding of our stakeholders' needs and expectations which we monitor, review and analyse on an ongoing basis. We aim to exceed these expectations consistently over time.

Personal - We acknowledge and value the individuality and uniqueness of all customers, avoiding a 'one size fits all' approach. We personalise the customer experience in ways that are tailored to the customer's needs and/or expectations.

Responsive - We respond positively to customer issues, concerns or problems, showing genuine empathy, care, commitment and action.